Our standard delivery service is by an ‘economy pallet delivery network’, which provides for ‘kerbside delivery’ only. Deliveries on this service are only available on specified weekdays and at unconfirmed times between 08:30 and 17:30 and someone must be on site to confirm delivery. We will agree a delivery date (but not time) with you and make every effort to ensure that this is fulfilled but cannot be held responsible for delays outwith our control. We can request that the transport company contact you by telephone 1 hour prior to the delivery arriving but cannot guarantee this service.
We will not accept responsibility for consequential costs, so please do not schedule tradesmen until the ‘goods’ are on site.
Next Day delivery (through the same pallet service) is available to most areas at additional cost.
In addition to the full delivery address, we will require a contact telephone number that can be used to advise of any delays, or seek directions if the driver is unable to locate the address.
Please ensure that there is someone on site to accept delivery and inspect the goods, undelivered goods will be returned to the nearest depot and it will become the consignee’s responsibility to arrange (and pay for) further delivery attempts.
Should there be any damage to the consignment please make a note of this when signing the delivery documents and call us as soon as possible so that we can arrange replacement or other solution. Photographic evidence of all damage will be required for insurance purposes.
Access to the delivery site determines the type of vehicle that can be used and we require notification of any conditions (sharp bends, weak bridges, narrow roads etc.) that would restrict access by a large vehicle (13metres long and 17 tonnes). In most cases we can arrange for more suitable vehicles but only when advised of access difficulties at the time of placing the order; any additional charges will be payable by the consignee.
You must also advise us of the method to be used to offload the consignment; either ’forklift’, ‘tail-lift and pallet truck’ or other. ‘Forklift’ provision is the responsibility of the consignee. The consignee is responsible for ensuring that the ground surface is acceptable for the use of a ‘pallet truck’, if this method of offloading is required. This is a ‘kerbside’ delivery service i.e. the goods will only be delivered to the nearest safest point to the delivery address; the driver is prohibited from moving the goods further.
The goods are crated or palletized before leaving our premises and secured for transport, please take care when loosening fastenings in case the goods move. These goods can be very heavy and bulky so make sure that personnel involved in moving them are aware of the safe and correct methods of lifting and handling.
10/12mm thick slate: 30kgs per sq mtr
23/25mm thick slate: 75kgs per sq mtr
30mm thick slate: 85kgs per sq mtr
40mm thick slate: 130kgs per sq mtr
Alternative delivery methods
Where appropriate and in agreement with the customer, we will make arrangements for alternative delivery methods, at their risk and expense.