Ardosia Slate Testimonials
Date: 16 Oct 2018
Just a short email to say thank you for the excellent items I recently purchased from you, namely a Bray Multi Fuel Stove and Brazilian Slate Hearth. Both items arrived on time and in perfect condition and were superbly well packaged. The whole process from start to finish was first class, straightforward, seamless and I was left in no doubt that I could contact you at any time if I wanted to. This I did on the morning of the delivery to get an ETA for my items. Within a short time Natalie was on the phone giving me a window for delivery that afternoon. In addition the delivery driver, who I can't praise enough contacted me when he was within half an hour of arrival. The driver delivered the items onto my drive and allowed me time to inspect should I have wanted - it was very wet and windy day so I took a quick look and signed the delivery sheet !!
The hearth is now in place and the stove, whilst not yet plumbed in (so to speak), is sitting in pride of place in our new living room.
So thank you for your excellent customer service, great products and on time delivery. I would not hesitate in recommending you to anyone thinking of making a purchase from Ardosia Slate.
Please feel free to use this testimonial on your website.
Date: 08 Oct 2018
I recently purchased a custom made slate hearth from The Ardosia Slate Company and could not praise them enough. From quote to order, turn around to delivery every aspect was faultless.
Superb customer service and packing and delivery top notch. The hearth itself is exactly as I ordered and looks stunning. Its increasingly hard to find a company that clearly cares about every aspect of their service, but Ardosia have nailed it! Thank you all.
Date: 05 Oct 2018
Good afternoon Natalie.
Just to let you know we have received the splash back and the window sill this afternoon, may I say the delivery people you use are very good and competent at their job and are very helpful indeed.
The Splash back is really perfect we wasn't sure what to expect but this is fantastic, it seems that the picture has been etched into the slate and then fill with the black paint. Matt must have put a lot of work into doing it for us please pass on our thanks.
What with the sills and the Splash back I believe that your company offers fantastic value for money and with the splash back taking pride of place in our new kitchen I am sure it will be the talking point for many a long time.
Kindest regards and thanks again.
Date: Fri, 21 Sep 2018
Good morning, I ordered a slate window sill from yourselves on Monday morning, I received a call back from yourselves either later that day or the following day to confirm the finished edge required and was advised delivery would be within one week.
To my surprise the slate sill arrived Wednesday morning, the delivery driver was very pleasant and allowed me to inspect the sill prior to departure.
I fitted the sill Wednesday evening. An excellent quality piece of stone with really nice markings, making a nice addition to the bathroom.
Please pass on my thanks to your team for an outstanding service, from initial contact, advice given, order booking, design qualification and then delivery... a truly excellent service.
Date: Thu, 20 Sep 2018
Received the slate this morning , I wanted to say thank you for an excellent service beautiful slate. The driver was really helpful, as a company it shows you value the customer.
Date: Fri, 6 Jul 2018
These comments are for you and the guys who made the small order :)
Order received with thanks. Beautiful, accurately cut and I just love the functional work of art that is the transportation packaging on a crate! It's a joy to behold - well done that person
Received 13th March 2018
Good Afternoon Steve
On behalf of the House Committee I am emailing you to say thanks for the excellent work that you did with our bar tops. Steve Darch (Bar Manager) is extremely happy.
Steve Varcoe Manager Enmore Park Golf Club, Enmore, Bridgwater, Somerset TA5 2AN
Received 16th January 2018
Just wanted to say what a wonderful job Steve did yesterday putting in our slate worktops. His attention to detail and his accurate and professional fitting was second to none.
We are over the moon with our beautiful aged worktops and they have completely transformed our kitchen.
Also, thanks again Natalie for all your valuable help and advice, really appreciate your fantastic customer service.
Kind regards Jane and Ty
Received 22nd November 2017
This is a belated thank you for supplying and fitting our kitchen worktop, You guys did a fantastic job from initial consultation at your showroom to completion. Thank you also for the cut offs which you rounded off a gave to us. As you can see from below nothing goes to waste in our house and we made a little slate table from it.
Monique & Jo
Before and two after images!
Rhys Deane 27th September 2017
I would just like to say a big thank-you to everyone at Ardosia Slate for all your support and sponsorship with my Great Britain Rowing Expedition!
We began in Southampton on the 8th July and rowed clockwise around the whole of GB.
We had no resupply boat or support vessel and didn’t touch land for the entirety of he expedition.
After 38 days spent living on a 7 metre Ocean Rowing Boat (along with 3 other crew members) it feels great to be on solid ground! I now hold the World Record for The Youngest Person to Row Around Great Britain! We also managed to be the 3rd fastest boat to have completed.
We rowed 24/7 in hour long shifts. While one pair rowed the other pair attempted to sleep, eat or attend to salt sores.
The hardest aspect for me was the sleep deprivation. As a result we all regularly fell asleep at the oars and I especially had some very vivid hallucinations. The most comical one for me was when our skipper caught me having a conversation with an imaginary guy who I later revealed to be a 2 foot high man with one arm dressed like Mahatma Gandhi!
The highlight of the trip for me was the West Coast of Scotland! I was overwhelmed by its barren and untamed beauty. We did have more than our fair share of bad weather the worst being in the North Sea where we had to contend with 30 ft waves and very strong winds with persistent rain for 36 hours. Even with our foul weather gear on we were soon soaked to the skin. During the storm two of our crew members were washed off their seats!
This section of the trip was made all the more special for me as it was when I received the unexpected news that I was now an uncle! After questioning for some time if I was indeed having another hallucination I found out that my twin sister Sian had given birth to a beautiful baby boy at 3.30 am ???( Thursday 27th July 17) alone at her house in Barnstaple!
After getting over the initial shock I felt immensely proud of her! I felt a tremendous amount of admiration for her to undergo such a feat of grit and determination all by herself and without any idea what was happening until the baby popped its head out! I smiled to myself as I saw a comical side to the situation. How she always had a way of stealing my thunder and hogging the lime light!
I felt immensely lucky and grateful to live within such a supportive and generous community which has enabled me to have such a fulfilling and brilliant experience! I feel as though I have learnt so much from having been part of this expedition and have memories that I will never forget, so for that I can’t thank you all enough!
I want to give back to the community as much as possible so have planned talks with local Scout Groups, Schools and Colleges.
I am also planning an Expedition Talk at the Exmoor Pavillion Lynmouth to talk about my Row Around Britain and further of some of my Mountaineering Adventures! All proceeds will go towards the Lynton Scout Group!
Received 25th August 2017
I just just like to thank Natalie, Steve & the whole team at ardosia for making our dream kitchen a reality, the floor, worktops, and of course the unit are fabulous.
We really are chuffed to bits with it and just want to say "credit where credit is due" your product, service & quality is 5* We will definitely recommend you especially to clients & customers that we see & deal with at work.
Once again many thanks Angie, Paul & Evie x
Received 25th August 2017
Items arrived today as promised
Again a great, swift service from Ardosia, many thanks
Have a great weekend
Received 20th August 2017
Just to say that the slate arrived safe and sound on Friday and we are very pleased with the excellent job you have done. Would be happy to recommend you to anybody.
Received 4th August 2017
Just want to say thank you, just received our delivery it's amazing thank you so much!
Received 4th August 2017
Steve knocked on our door at 7, as promised and delivered everything beautifully. I had to leave for work but have seen the new island. Gorgeous! I am a happy woman.
Thank you very much for your patience and all the customer care. Sadly with my recent building experience is a rarity rather than a norm these days.
Received 24th May 2017
The slate arrived this morning! Didn't expect it to come so quickly.
Very impressed with your company. Didn't expect the cut out piece either
so will be thinking of something good I can do with that too!
It is still on the pallet waiting for someone to come and fit it for me,
but it looks great. Thank you so much.
Received 10th May 2017
As you know the sign is now at Hoar Oak Cottage and it looks absolutely great.
We'll say a proper thankyou to you and your team but I just wanted to say a personal thanks for 'sticking with' this one.
I looked up when we first talked about this and you helped me prepare a formal proposal to ENPA about a slate sign at Hoar Oak. That was 2010 and, if you remember, they were very reticent about it.
But time goes on. Attitudes change. People at the PA change and everything came together this week thanks to you, Gilbey, Matt and Will's connections with Badgeworthy and the Park - and his landrover of course!!
No faffing about with formal proposals this time - just get it in there!!!
02 Feb 2017
Thank you very much for the stone delivery last week.
The customer was away at the time but has confirmed today that his builders were very happy with the slate and that the driver was the most helpful man they have ever come across.
So all good.
6 Jan 2017
Thanks for your help at the glove factory, we have some nice photos of your slate – please find a couple attached, feel free to use if you wish
13 Nov 2016
Subject: Advice needed on hole in slate floor tile
Hi, I am after a bit of advice Below are 2 pictures of a hole that has
appeared in my slate floor tile which have been down for approx 2
years. Can you advise of any filler/ cement etc that can be used to
repair it as I really do not want to st
art taking tiles up as there is
underfloor heating mat underneath Any help much appreciated
14 Nov 2016
this can be repaired with cement and a dark grout , or a 2 part filler.
The reason this has happened, is because the tiles were not fully
bedded by the tiler and gaps are left in the adhesive.
This leaves a hollow spot , which is what you have got.
18 Nov 2016
Thank you so much for the help you showed to my Dad when he called in to you
yesterday to get some stuff to mend the broken tile. It was so appreciated
and so unexpected! Thanks again.
17 Nov 2016
Dear Steve and Natalie,
I wanted to thank you both for your help and say how delighted we are with your service at Ardosia Slate and our beautiful Brazilian Slate outdoor worktop and upstand.
You offered amazing value with excellent customer service and a really high standard of workmanship.
Hi Steve & Natalie
Just a quick note of thanks, I have been away for a week following our opening of the refurbished bar, I just wanted to say a big thank you for the service you provided with the slate step you provided, apart from exceeding our hopes on supplying the slate at short notice, the product itself is great and looks fantastic!
What most impressed was the customer service level when we had the hiccup with a broken section by the carrier, for you to turn it around overnight effectively was absolutely brilliant and is hugely appreciated, i would have no problems with being a reference for you in the future.
Good luck and best wishes,
I just thought you may be interested in a picture of the final install of the hearth I have purchased from you.
Please find pics attached. It looks great with my very expensive log burner.
Thanks for all your help
Just a quick note to say thank you very much for your help with our slate order this week.
As Monmouth is on our doorstep, we have always used a local supplier but I have been so impressed with your service, I will be sure to use you again. Your comms were very quick and efficient, the price was very competative, the stone was cut to size ( I definately don't get this at our local supplier!, not without some grief and a whopping great charge on top), the delivery was quick and I was pretty impressed with the packaging! - You really went to town with bolstering that crate - and am very grateful for it! They survived the journey!
Two of the window cils are in already so a very timely delivery.
I can't fault anything.
You've made my job very easy so I am very grateful for that. I will be enthusiastically recommending you to friends, family and collegues alike.
Best regards and hope to be in touch again when we get round to converting the other half of the house....I just wish you did Limestone flooring too!
Further to our telephone conversation I attach a photo and, if helpful, I am happy to take some others.
Hi Natalie / Steve,
Many thanks for your help, we've received the worktop yesterday and fitted it to the island...it looks amazing!
We just have one question about cleaning and prepping before putting the oil on. Would you be able to advise?
We would like to bring to your attention the excellent service received from your staff member Natalie.
We ordered slate table mats and coasters from you and the information and help she provided was beyond what could be normally expected for a telephone order.
The many subsequent telephone calls, due to postage breakages, were always handled in a friendly and polite manner.
Please pass on our thanks to Natalie. We would highly recommend your company and wish you every success in the future.
Rob & Maggie Hunt.
Sent: 03 October 2015 18:31
To: Ardosia Slate
Thanks so much for the delivery of the slate hearth – that was super quick and wonderful. Thanks,
From: Ardosia Slate
Date: Monday, 5 October 2015 11:32 am
You’re very welcome, I am glad you are pleased with your order.
Matt left a small bottle of sealer with your hearth, if you buff the sealer into the surface, leave for 1 hour and then buff off this will leave the slate with a dark satin finish, and will help protect the surface
it will make it a lot easier to clean and look after.
Sent: 06 October 2015 07:04
To: Ardosia Slate
Thanks so much for this, your customer service is fantastic!
Just wanted to thank you very much for helping us when we came in yesterday looking for one small piece of slate to repair our damaged floor. The service we received was way beyond our expectations!
We found the show room a most inspiring place to wait too - we'll be back!
Jim and Alison Barr
To: Ardosia slate Stephen pugsley
Thank you for our lovely drainer and work top we picked up today it is fab we are really pleased with it.
I have made a big mistake with the tiles I ordered and have far too many, I have ended up with a square meter I do not need, would it be okay to return them during the next week when I am passing? Claire.
From: Ardosia Slate [mailto:firstname.lastname@example.org]
Sent: 20 October 2015 09:58
To: 'claire barron'
Good morning Claire,
we are really pleased you are happy with your slate worktop and drainer. Not a problem at all regarding the tiles
please bring them back up to us when you are next passing and we will refund you the difference (we will waive any restocking charge).
On 20 Oct 2015, at 09:12, Ardosia Slate>> wrote:
Good morning Kieron,
I have some good news, your order has been made and is now ready to be dispatched.
Please can you let me know which day suits you better to take delivery, Thursday 22nd or Friday 23rd October?
I look forward to hearing back from you
Kind regards Natalie
Sent: 20 October 2015 09:15
To: Ardosia Slate
Friday would be the best day please. Do you have a rough idea what time this will be yet?
On 20 Oct 2015, at 09:54, Ardosia Slate wrote:
Thank you for getting back to me.
That's great, I will book your delivery in for Friday.
unfortunately I cannot guarantee an exact delivery time, I can book
your delivery in for a morning delivery and I can also ask the driver
to ring you 1 hour before he delivers so you are aware he is on his way.
Please send me the best number for the driver to ring you on.
From: Kieron Donovan
Sent: 24 October 2015 21:07
To: Ardosia Slate
Thanks for a perfect beautifully made table.
I just wanted to thank you all for the wonderful; job you have done for me. My slate wash stand looks magnificent, as does the loo top and window sill.
It is rare to receive such good service, and I commend you for that, you have gone beyond what could be expected in terms of offering advice, endless quotes, and working of amateur drawings. Thank you.
Excellent price too!
Just wanted to say how delighted we are with the fab job you have made of our hob back panel!
Steve has now finished the fitting and it looks truly amazing - thank you so much for the trouble you went to.
We now have our own unique panel and couldn't have achieved this without you. We will send you photos when the kitchen is complete (i.e. cupboard doors fitted!) so that you can see how your brilliant piece of work looks in situ. Just don't let anyone else have the same design!!!
Many thanks, once again.Have a good weekend!
To all at Ardosia slate,
Just a quick note to say thank you very much for the supply and fitting of our new slate kitchen worktops. We are so pleased with them and how well the process of templating and fitting was handled. Our kitchen now looks amazing!
Mark, Karen and family from Swimbridge.
From order to installation in 3 Days, a simple fire hearth with unique patterning.