Ardosia Slate Testimonials

Received 4th August 2017

Hi there, 
Just want to say thank you, just received our delivery it's amazing thank you so much!
Many thanks
Nicola murch 

 

Received 4th August 2017

Dear Natalie,

Steve knocked on our door at 7, as promised and delivered everything beautifully. I had to leave for work but have seen the new  island. Gorgeous! I am a happy woman.
Thank you very much for your patience and all the customer care. Sadly with my recent building experience is a rarity rather than a norm these days. 
Kind regards
Alina

 

Received 24th May 2017

Hi David
The slate arrived this morning! Didn't expect it to come so quickly.
Very impressed with your company. Didn't expect the cut out piece either
so will be thinking of something good I can do with that too!
It is still on the pallet waiting for someone to come and fit it for me,
but it looks great. Thank you so much.
Gail.
 

 

Received 10th May 2017

Hi Steve 

As you know the sign is now at Hoar Oak Cottage and it looks absolutely great.  

We'll say a proper thankyou to you and your team but I just wanted to say a personal thanks for 'sticking with' this one. 
I looked up when we first talked about this and you helped me prepare a formal proposal to ENPA about a slate sign at Hoar Oak.  That was 2010 and, if you remember, they were very reticent about it.  
But time goes on.  Attitudes change. People at the PA change and everything came together this week thanks to you, Gilbey, Matt and Will's connections with Badgeworthy and the Park - and his landrover of course!! 
No faffing about with formal proposals this time - just get it in there!!!

02 Feb 2017
Dear Natalie,
Thank you very much for the stone delivery last week. 

The customer was away at the time but has confirmed today that his builders were very happy with the slate and that the driver was the most helpful man they have ever come across.
So all good.

Regards
Sue

6 Jan 2017

Hi all

Thanks for your help at the glove factory, we have some nice photos of your slate – please find a couple attached, feel free to use if you wish

Thanks

James

 

 

13 Nov 2016

Subject: Advice needed on hole in slate floor tile
 
Hi, I am after a bit of advice   Below are 2 pictures of a hole that has
appeared in my slate floor tile which have been down for approx 2 
years. Can you advise of any filler/ cement etc that can be used to 
repair it as I really do not want to st

art taking tiles up as there is 
underfloor heating mat underneath Any help much appreciated

14 Nov 2016

Debbie

 

this can be repaired with cement and a dark grout , or a 2 part filler.
The reason this has happened, is because the tiles were not fully 
bedded by the tiler and gaps are left in the adhesive.
This leaves a hollow spot , which is what you have got.
regards
Steve

18 Nov 2016

 

Thank you so much for the help you showed to my Dad when he called in to you
yesterday to get some stuff to mend the broken tile. It was so appreciated
and so unexpected! Thanks again.

Debbie

17 Nov 2016


 

Dear Steve and Natalie,
I wanted to thank you both for your help and say how delighted we are with your service at Ardosia Slate and our beautiful Brazilian Slate outdoor worktop and upstand.
You offered amazing value with excellent customer service and a really high standard of workmanship. 
Thanks again!
Kirsten 


 

Hi Steve & Natalie
Just a quick note of thanks, I have been away for a week following our opening of the refurbished bar, I just wanted to say a big thank you for the service you provided with the slate step you provided, apart from exceeding our hopes on supplying the slate at short notice, the product itself is great and looks fantastic!
What most impressed was the customer service level when we had the hiccup with a broken section by the carrier, for you to turn it around overnight effectively was absolutely brilliant and is hugely appreciated, i would have no problems with being a reference for you in the future.
Good luck and best wishes,

The Punchbowl

Hi Natalie,

I just thought you may be interested in a picture of the final install of the hearth I have purchased from you. 
Please find pics attached.  It looks great with my very expensive log burner.

Thanks for all your help

Kind regards
Simona

  


 

Steve, Natalie,
 
Just a quick note to say thank you very much for your help with our slate order this week.
 
As Monmouth is on our doorstep, we have always used a local supplier but I have been so impressed with your service, I will be sure to use you again. Your comms were very quick and efficient, the price was very competative, the stone was cut to size ( I definately don't get this at our local supplier!, not without some grief and a whopping great charge on top), the delivery was quick and I was pretty impressed with the packaging! - You really went to town with bolstering that crate - and am very grateful for it! They survived the journey!
Two of the window cils are in already so a very timely delivery.
 
I can't fault anything.
 
You've made my job very easy so I am very grateful for that. I will be enthusiastically recommending you to friends, family and collegues alike.
 
Best regards and hope to be in touch again when we get round to converting the other half of the house....I just wish you did Limestone flooring too!
 
Amy


 

Steve

Further to our telephone conversation I attach a photo and, if helpful, I am happy to take some others.

Regards

Mike


 

Hi Natalie / Steve,

Many thanks for your help, we've received the worktop yesterday and fitted it to the island...it looks amazing!

We just have one question about cleaning and prepping before putting the oil on. Would you be able to advise?

Many thanks!

Wendy


 


 

Steve,

We would like to bring to your attention the excellent service received from your staff member Natalie.

We ordered slate table mats and coasters from you and the information and help she provided was beyond what could be normally expected for a telephone order.

The many subsequent telephone calls, due to postage breakages, were always handled in a friendly and polite manner.

Please pass on our thanks to Natalie. We would highly recommend your company and wish you every success in the future.

Best regards,

Rob & Maggie Hunt.

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From: Michelle
Sent: 03 October 2015 18:31
To: Ardosia Slate

Thanks so much for the delivery of the slate hearth – that was super quick and wonderful. Thanks,

Michelle

     
From: Ardosia Slate
Date: Monday, 5 October 2015 11:32 am
To: Michelle

Hi Michelle,
You’re very welcome, I am glad you are pleased with your order.
Matt left a small bottle of sealer with your hearth, if you buff the sealer into the surface, leave for 1 hour and then buff off this will leave the slate with a dark satin finish, and will help protect the surface
it will make it a lot easier to clean and look after.

Kind regards
Natalie

From: Michelle 
Sent: 06 October 2015 07:04
To: Ardosia Slate

Thanks so much for this, your customer service is fantastic!

Michelle

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Just wanted to thank you very much for helping us when we came in yesterday looking for one small piece of slate to repair our damaged floor. The service we received was way beyond our expectations!

We found the show room a most inspiring place to wait too - we'll be back!

Many thanks.

Jim and Alison Barr

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To: Ardosia slate Stephen pugsley
Subject:

Thank you for our lovely drainer and work top we picked up today it is fab we are really pleased with it.
I have made a big mistake with the tiles I ordered and have far too many, I have ended up with a square meter I do not need, would it be okay to return them during the next week when I am passing? Claire.

From: Ardosia Slate [mailto:enquiries@ardosiaslate.co.uk]
Sent: 20 October 2015 09:58
To: 'claire barron'
Subject: RE:

Good morning Claire,
we are really pleased you are happy with your slate worktop and drainer. Not a problem at all regarding the tiles
please bring them back up to us when you are next passing and we will refund you the difference (we will waive any restocking charge).

Kind regards

Natalie

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On 20 Oct 2015, at 09:12, Ardosia Slate>> wrote:

Good morning Kieron,

I have some good news, your order has been made and is now ready to be dispatched.
Please can you let me know which day suits you better to take delivery, Thursday 22nd or Friday 23rd October?

I look forward to hearing back from you
Kind regards Natalie

 

Sent: 20 October 2015 09:15
To: Ardosia Slate

Hi Natalie
Friday would be the best day please.  Do you have a rough idea what time this will be yet?

Many thanks
Kieron

 On 20 Oct 2015, at 09:54, Ardosia Slate wrote:

Hi Kieron,

Thank you for getting back to me.
That's great, I will book your delivery in for Friday.
unfortunately I cannot guarantee an exact delivery time, I can book
your delivery in for a morning delivery and I can also ask the driver
to ring you 1 hour before he delivers so you are aware he is on his way.
Please send me the best number for the driver to ring you on.

Kind regards
Natalie

From: Kieron Donovan
Sent: 24 October 2015 21:07
To: Ardosia Slate

Thanks for a perfect beautifully made table.

Slainte

Kieron

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Dear Natalie,
I just wanted to thank you all for the wonderful; job you have done for me. My slate wash stand looks magnificent, as does the loo top and window sill.
It is rare to receive such good service, and I commend you for that, you have gone beyond what could be expected in terms of offering advice, endless quotes, and working of amateur drawings. Thank you.
Excellent price too!
Best wishes,
Kate

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Hi Matt
Just wanted to say how delighted we are with the fab job you have made of our hob back panel!
Steve has now finished the fitting and it looks truly amazing - thank you so much for the trouble you went to.
We now have our own unique panel and couldn't have achieved this without you.  We will send you photos when the kitchen is complete (i.e. cupboard doors fitted!) so that you can see how your brilliant piece of work looks in situ.  Just don't let anyone else have the same design!!!

Many thanks, once again.Have a good weekend!

Kind regards,
Carol

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To all at Ardosia slate,
Just a quick note to say thank you very much for the supply and fitting of our new slate kitchen worktops. We are so pleased with them and how well the process of templating and fitting was handled. Our kitchen now looks amazing!
Thanks again.
Best regards,
Mark, Karen and family from Swimbridge.

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Congratulations:
 
From order to installation in 3 Days, a simple fire hearth with unique patterning.
 
David

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